patrick_y[PuristSPro Moderator]
28607
I've seen JLCs come back from Richemont Texas with scratches on the movement...
May 04, 2017,20:50 PM
Wasn't my watch, but I saw a watch with a sapphire back go to JLC without scratches on the movement that came back with what looked like a screwdriver scratch on a bridge and an indentation on the hole of the screw. Overall, my impressions of Texas is scary. This friend sent the watch back via his authorized dealer. It was never corrected since this particular friend has so many watches that it'd take a full time employee just to keep track of his watches. Which reminds me I'm supposed to take care of two things for him with two independent brands that I haven't done...
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I feel for you
By: Arie - Mr Orange : May 4th, 2017-16:10
Watches are a strong emotional thing for the owners. If the other party crushes the, until then, unconditional love without a solid reason or argument....things will get though.
I'm assuming you bought the watch from an AD
By: logan2z : May 4th, 2017-17:22
If so why not let them deal with Montblanc? That's part of their job, they are the interface between the customer and the manufacturer and dealing with service issues is part of their 'value add' (or should be). Let them call and get some clueless flunky ...
Sorry. I just read this!
By: TheMadDruid : May 13th, 2017-06:20
Hilarious! I am not laughing at your situation; I think you know that. But I was visualizing what you said and I had to chuckle. But you are so absolutely right about Richemont. All the stuff being said here, by you and all the others, has been confirmed ...
:-) I am not letting it get me down!
By: MichaelC : May 13th, 2017-10:10
Disappointed in a relatively new watch failing, of course. But I am a reasonable person. Just fix it and move on. The threads related to my experience are to share with all my friends here what the process is like if you need to service a watch with this ...
All the Richemont brands suffer this problem...
By: patrick_y : May 4th, 2017-17:32
Except for Lange. With Lange, I send the watch straight to Alkis in New York City. Or I'd drop it off personally. Alkis has my full confidence. Hmm, now I really want that Lange 1815 40MM three hand watch... I knew I should've gotten it when it first came...
I had an excellent service experience with JLC
By: logan2z : May 4th, 2017-17:37
Another case (see above) where I had my AD deal with it. Zero hassle, speedy repair, all good afterwards. Why would I want to deal with this crap directly?
I have no doubt these things happen
By: logan2z : May 4th, 2017-21:04
I was just recounting my personal experience which was favorable. Who knows, maybe next time it won't be. Since being on the watch forums I've heard horror stories from just about every brand - JLC, Panerai, Patek, Rolex, AP, etc. and now Montblanc. I've ...
Leave nothing to chance...
By: patrick_y : May 4th, 2017-20:51
And seriously, Alkis is just such a great guy. Makes me want to buy more watches just to get to see him more often!
Kari, I'm not in your league of frustration, yet.
By: MichaelC : May 5th, 2017-18:58
I credit you with persevering and even buying more AP. Of course, this comes down to treatment. If I felt Montblanc really cared about my watch and respected me as a client, I would have no issues. But they don't, and don't. I'll never waste another dime ...
I also feel your pain.....
By: Andy : May 5th, 2017-00:10
It's not good when you loose all faith in the company.....as you know a similar thing occurred with my AP but that cost me £1000 and took over 6 months to fix, but what really annoyed me was they didn't even acknowledge it arrived to them in pieces. At le...
I guess I am lucky I am under warranty.
By: MichaelC : May 5th, 2017-19:01
You were not with your watch, and while it must have really sucked that the warranty was just up, it was indeed up. I don't fault AP for charging you, and they gave you a discount at least. The 6 month part, that is very long for AP.
Sorry for your bad experiences!
By: HGL : May 5th, 2017-00:42
It's really a pity that sales numbers almost always come before setting up a functional after sales service for so many companies. And that while so many make ads about how their watches will last for generations (now I don't mean PP by that). Quite a par...
Everyone can make their own decision.
By: MichaelC : May 5th, 2017-19:02
I wish other Montblanc owners posted these same experiences and then I would have passed. Maybe some did and I ignored the warnings. I am clearly not the first customer Montblanc has run through the mud.
Sorry to hear about these problems. It's positive you're sharing them
By: Ancienne Le Brassus : May 5th, 2017-01:04
so that not only MB but other firms can learn from these mistakes (at least we hope!), and so that if anybody else encounters the same problems, they have some idea of what they're up against. Very sorry to hear about this... I know you'll keep us updated...
I am sorry to read that this saga is still continuing....
By: andrewluff : May 5th, 2017-11:13
personally, I would reach out to Davide Cerrato and explain the situation to date. Enough is enough and you stuck with it, but sometimes you need to go to someone you can get an answer from. Davide is a really nice guy and I am sure he will be able to hel...
Yes he is...
By: andrewluff : May 6th, 2017-12:25
I will find his details and fire them over to you. He used to be head at Tudor and moved last year. Cheers Andrew
Similar issues with JLC currently
By: Maverik : May 6th, 2017-09:16
Hi Michael, Sadly I feel your frustration and pain on this issue too. I'm having similar issues with the service on my Reverso GMT at the moment. The problem comes in two, one is quality and the other is communication. Because it's an ongoing situation I ...
Sorry to hear about your troubles.
By: MichaelC : May 6th, 2017-10:24
I always believe in honesty. Maybe Montblanc hates me now for being honest, but the way they have treated me, they don't care about customers anyways. I hope your JLC finally gets repaired correctly.
Looks like at least a few of us have tried
By: KL670 : May 11th, 2017-08:24
Last week I reached out to a boutique general manager who was helpful in my last repair experience MB and directed their attention to this thread. So far I've not had any acknowledgement of my email and it looks like they haven't looked at this forum eith...
Oh yes I remember Alexander Schmidt helping you too :)
By: jrwong23 (aka watchthebin) : May 12th, 2017-22:15
Those were the good old days So Michael, still no news from montblanc after a few PuristS have chipped in ? Any updates ? Hoping for the best for you amigo Cheers Robin
No, I am afraid nothing generated from the efforts of the PuristS
By: MichaelC : May 13th, 2017-06:02
The selling dealer is involved as well, trying to get Montblanc to get things moving on the repair. Great dealer, they have directly offered to replace the warranty booklet with dented corners (one might have thought Montblanc could have easily offered th...
Sigh ....
By: jrwong23 (aka watchthebin) : May 23rd, 2017-16:27
Davide is very respective of watch Journalists , webzines and forums , as well as social influencers friendly to the Maison. Just check out his IG page It may be that we have become irrelevant to Montblanc as purists ((
Change of Managment?
By: KL670 : May 13th, 2017-07:20
Robin, is that what you think the downhill of service is? In fact, the folks you referred me to initially were incredibly helpful and although it took me another 6-9 months to finally address the issue and some of them were no longer at their original pos...
Maybe - won't know for sure
By: jrwong23 (aka watchthebin) : May 23rd, 2017-16:25
maybe the new mgt focus a lot on new products and sales? The recent stories on the 1858 tachymeter sounds scary !